If for any reason you are not satisfied with your purchase, simply return it within 30 days for an exchange or full refund. At One2Three Jewelry, we offer complimentary 30-day returns, so that you can make sure your purchase is just right.
We offer one complimentary resizing for our standard ring styles. Please note our dainty and eternity rings cannot be resized due to their design. After 30-day period complimentary resize period, rings can be resized for a fee when within jeweler’s recommended sizing range. For more information, please don't hesitate to call to speak to our jewelry consultant.
Please note that returned items must be in their original, unworn condition. Due to their personalized nature, the following orders are nonreturnable: items that have been modified, engraved, or resized; items that have previously been exchanged; and custom-designed jewelry.
We take pride that our jewelry is produced with exceptional standards!
2. Packing your order: For all returns and exchanges, include all original packaging and accompanying materials, including the packing slip and all diamond certificates (a $ 100 replacement fee per certificate will be charged otherwise). For resizes, do not include original certificates and accompanying materials. For security reasons, do not write jewelry, diamonds or other related words anywhere on the package.
3. Shipment and Insurance: For your convenience, we recommend using the original packaging from your order. Place the ring/jewelry box inside the medium box. Place the medium box inside the larger box. Obtain a USPS receipt to confirm that the item has been shipped - this receipt will act as proof of insurance.
After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item. Returns take approximately seven business days to process upon receipt of the item. Refunds will be issued via the method of payment used in the original purchase, or by check if the original payment method was bank wire. For all credit card refunds, please allow one monthly billing cycle in order for your credit to appear.
Any returns showing signs of wear or those that have been engraved, altered, resized, or damaged in any way will not be accepted for return. Improperly packaged or uninsured items will be refused receipt.