Return & Exchange Policies
Returns
We gladly accept returns and exchanges
If our jewelry didn't suit you, we will make a refund within 30 days after purchase. Just end the item back and we will issue a FULL refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We gladly accept returns and exchanges
If our jewelry didn't suit you, we will make a refund within 30 days after purchase. Just end the item back and we will issue a FULL refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
* The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Items on Sale
Exchanges
We only replace items if they are defective or damaged. But if you need to exchange it for the same item or for the different size, send us an email one2three.jewelry@gmail.com.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Contact us
For more information about our policies, please contact us by e‑mail at one2three.jewelry@gmail.com
See our popular collections:
New Arrivals
Engagement Rings
Wedding Bands